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Quality Assurance

Thats Clean Quality Assurance

How we work with our clients to achieve the best customer experience

Placing our customers at the heart of our cleaning service means we are continuously looking for ways to improve and deliver the highest standard of customer satisfaction. Our aim is for our clients to have complete clarity of our cleaning process, from start to finish.

How do we ensure our customers' satisfaction?

1. Our State-of-the-art inspection program Orange QC

Introducing Orange QC our online monitoring and reporting program that takes quality control to a whole new level and helps us ensure all our clients receive consistently high quality service.

Orange QC Quality Assurance System

Orange QC allows our clients 24/7 access to view reports, submit requests and track their cleaning work, all at their fingertips. It's easy to use and all the info is available in real time. Login from any device - laptop, mobile, tablet - for immediate service and an unparalleled level of communication and transparency.

2. Tailored cleaning solutions

We pride ourselves on working closely and proactively with our customers to understand their exact needs and make sure they consistently get the service they require. And we're always ready for those urgent and unexpected jobs We never say no!

3. Staff training and supervision

All Thats Clean staff are inducted and trained to national standards by our specialist trainers ,with a number of follow-up on-site visits by area supervisors. Random site inspections are carried out regularly by senior management to ensure that the highest cleaning standards are maintained.

 

4. Thats Clean product range

Committed to using only the most effective cleaning systems and products, Thats Clean believe it's not about looking clean, it's about being hygienically clean. To support this they now produce their own branded and certified range of cleaning products based on natural plant extracts.

5. Latest cleaning technologies

Our affinity for innovation means at Thats Clean we are always looking for and adopting new cleaning technologies to make our process as efficient and effective as possible. Including colour coded microfibre mops, cleaning cloths and our cleaning agents.

For a cleaning service and customer experience that is second-to-none call us today!

 


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Want to find out more? Talk to us today for a free quote.

 

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